Windmill Farm - Terms & Conditions

Our Deposit & Cancellation Policy:

Refunds & Transfers:

Deposit Payment Deadline:

Kennel Cough Vaccinations: We recommend the Kennel Cough (Infectious Tracheobronchitis) vaccination. Your dog must have this at least 2 weeks prior to arrival at kennels. This is NOT part of your annual booster vaccination. If you are in any doubt, Kennel Cough vaccines can be identified on your vaccination card / certificate as ‘Intrac' (which lasts for 6 months) or ‘Nobivac KC' (which lasts for 12 months). We will accept your dog without the kennel cough vaccination.

Notification of Medical Conditions: Any medical conditions must be disclosed prior to the booking start date and discussed with, and approved by, the Kennel Manager before the animal’s stay at Windmill Farm.

Minimum Age: Our minimum age is 12 weeks old (all puppies and kittens should have had the full course of vaccinations by this age).

Maximum Age: We do not have a maximum age.

Emergency Contact Numbers: On your Pet's arrival at the Kennels / Cattery you will be asked for an emergency contact telephone number. This may be a friend, relative or neighbour or even your own mobile number.

Diets: For dogs, we provide raw food from Natures Menu and Arkwright kibble. We also offer Butcher’s tinned food if preferred. For cats, we supply Felix wet food and Whiskas dry biscuits. You are welcome to bring your own food, and we will follow any specific dietary requirements or medication instructions.

Bedding: We supply all soft bedding, that is laundered daily. We also provide plastic beds.

Pet Transport Service: We can collect and deliver your pet if requested at the time of booking, this is charged at £4 p/mile whilst the animal is in the vehicle. 
An additional charge will be levied, the price dependant on location. If a wasted journey has been made due to your late return from holiday, we reserve the right to levy an additional charge.

Bath & Freshen Up Service: We find that in most cases, dogs after a lengthy stay in Kennels will require a wash before they go home. This can be pre-booked with our staff on your pet's arrival to Kennels. An additional charge will be levied for this service. It should be noted that full washes will not be done unless the Animal Owner has specifically requested this service.

Basis of Charging: Rates are charged based on overnight stay, irrelevant of drop off or pickup time. We request pickup and drop off between 10am and 4pm. Please contact us if you need something outside of these hours.

Periods of Boarding:
If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the ‘Boarding Agreement' will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.

Aggressive / Destructive Temperaments: We do not encourage animals with aggressive or destructive temperaments. In cases where animals are left that prove to be aggressive towards other animals or staff, or destructive to our facilities, we will contact you to arrange their removal. All damage caused by an animal to any area will be chargeable to the Animal Owner.

Payment: We accept cash, card or BACS payment. This can be paid at any time prior to the pet’s stay, but at the latest on collection / drop off.

Opening Hours: It would be greatly appreciated if customers could collect or drop off their Pets at least 15 minutes before we close.

Monday-Sunday

If you cannot make the above times please contact us and we can discuss arrangements.

CLOSED TO THE PUBLIC: (but open to residents)